FireServiceRota is independently certified to internationally recognised ISO standards for information security and quality management. These certifications reflect our commitment to protecting customer information, delivering reliable software, and continually improving the services we provide to emergency services worldwide.

Through regular independent audits, we ensure our management systems continue to meet the requirements of ISO 27001 and ISO 9001—giving our customers confidence in the security, quality, and reliability of the services they depend on.

When emergency services rely on FireServiceRota, they need confidence that their software provider follows robust processes and internationally recognised best practices.

Our ISO certifications provide independent verification that we operate with a strong focus on:

• Information security
• Quality management
• Continuous improvement
• Customer confidence
• Reliable service delivery

Information security is at the heart of everything we do. Our ISO 27001 certification demonstrates that FireServiceRota has established, implemented, and continually improves an Information Security Management System (ISMS) designed to protect customer information and manage security risks.

During our certification audit, the auditor highlighted our clear vision, mature ISMS, and strategic goals, noting that: "FireServiceRota is a young and ambitious organisation that wants to do things right."

The audit also recognised our team's commitment to maintaining a robust management system, with strong leadership involvement and a proactive approach to embedding information security responsibilities throughout the organisation. Our high level of security awareness and commitment to continual improvement resulted in a positive recommendation for certification.

• Confidence that your information is protected through internationally recognised security practices.
• A structured approach to identifying and managing information security risks.
• Ongoing monitoring and continual improvement of our security controls.
• Secure, reliable software from a provider committed to safeguarding your data.

ISO 9001 reflects our commitment to delivering high-quality software and services through effective processes, continual improvement and a strong focus on customer satisfaction.

During our ISO 9001 certification audit, the auditor recognised our strong customer focus and the maturity of our Quality Management System (QMS), highlighting that customer needs are central to the way we operate.

The audit also noted that our business management system provides a solid foundation for consistently delivering products and services that meet customer and regulatory requirements while driving continual improvement. Team members demonstrated a clear understanding of their roles and how they contribute to maintaining and improving the Quality Management System.

• Consistent delivery of high-quality software and services.
• Clearly defined processes that support reliability and operational excellence.
• A strong focus on customer satisfaction and continual improvement.
• Confidence that our products and services are delivered through independently audited quality management practices.

Emergency services depend on reliable technology, and we take that responsibility seriously. Our ISO certifications demonstrate our commitment to protecting customer information, delivering consistent quality, and continually improving everything we do.

These standards help ensure that FireServiceRota remains a trusted partner for the organisations that rely on us every day.

Have questions about our certifications?

Whether you're evaluating FireServiceRota, completing a supplier assessment, or would like copies of our ISO certificates, our team is happy to help.

Contact us!

Would you like to report a security issue?

Send us an email on [email protected]